These general conditions of use of the website regulate the access and use of it, including the content and services made available to users on and/or through the website, whether by the website, its users, or third parties. However, access to and use of certain content and/or services may be subject to specific conditions.

Modifications

The company reserves the right to modify the general conditions of use of the website at any time. In any case, it is recommended to periodically review these terms of use of the website, as they may be modified.

Tenerife Tickets y Excursiones reserves the right to make any changes it deems appropriate, without prior notice, to the content of its website. This applies to the contents of the website, the conditions of use of the same, or the general contracting conditions. Such modifications may be made through the website by any legally admissible means and will be mandatory

during the time they are published on the web and until they are validly modified by subsequent ones.

User Obligations

The user must respect the terms and conditions established in these general conditions of use of the portal at all times. Specifically, the user declares that they will use the portal diligently and assume any responsibility that may arise from the breach of the rules. Likewise, the user may not use the portal to transmit, store, disclose, promote, or distribute data or content that carry viruses or any other computer code, files, or programs designed to interrupt, destroy, or harm the functioning of any computer or telecommunications software or hardware.

Website Responsibility

The user knows and accepts that the website does not grant any guarantee of any nature, whether express or implied, regarding the data, content, information, and services included and offered from the Portal.

Except in cases where the law expressly imposes otherwise, and exclusively to the extent and extent required by law, the website does not guarantee or assume any responsibility for possible damages caused by the use of the information, data, and services of the website.

In any case, the Portal excludes any liability for damages that may be due to information and/or services provided or supplied by third parties other than the Company. All responsibility will lie with the third party, whether provider or collaborator.

Intellectual and Industrial Property

All contents, trademarks, logos, drawings, documentation, computer programs, or any other element susceptible to protection by intellectual or industrial property legislation that are accessible on the portal correspond exclusively to the company or its legitimate holders, and all rights over them are expressly reserved.

In any case, the portal reserves all rights over the contents, information, data, and services it holds on them. The portal does not grant any license or authorization of use to the user over its

contents, data, or services, other than that expressly detailed in these general conditions of use of the portal.

Refund / Reservation Modification Policy

Cancellations must be made at least 24 hours before the scheduled start time of the contracted service and may incur cancellation fees. Tenerife Tickets y Excursiones will refund the amount paid, deducting any applicable cancellation fees, through the same payment method.

The customer may modify the date of their reservation at least 24 hours before the scheduled start time of the contracted service, but the availability of seats on the chosen date cannot be guaranteed. If unavailable, the amount paid will be refunded, deducting any applicable cancellation fees, through the same payment method.

Applicable Legislation, Competent Jurisdiction, and Notifications

These conditions are governed and interpreted in accordance with the laws of Spain. For any claim, the courts and tribunals of (S/C de Tenerife) will be competent. All notifications, requirements, requests, and other communications that the User wishes to make to the Company owning the Portal must be made in writing and will be deemed correctly made when received at the following address: Av. Noelia Afonso Cabrera, Edif. Altemar. Local 11-5-S. 38660, Playa de las Américas, Arona.